All reservation procedures are structured to ensure absolute transparency and security:

• Advance Deposit: A minimum advance deposit via verified payment channels is mandatory to secure your cottage or room reservation.
• Rates & Taxes: Room rates are quoted per night and may subject to applicable local municipal taxes unless stated otherwise.
• Verification: All domestic and international guests must present valid identification (NID or Passport) at our front desk upon arrival.

Because resort planning depends heavily on seasonal slots, our cancellation metrics are strictly enforced:

• Timelines: Full or partial refunds depend entirely on how many days prior to the check-in date the cancellation request is formally registered.
• No-Shows: Failure to arrive at the resort without prior written notice will result in the forfeiture of your complete advance payment.
• Weather Conditions: Under extreme weather instances or sudden administrative travel restrictions in Bandarban, alternative rescheduling windows will be offered.

To preserve the eco-friendly atmosphere of the Bandarban hill tracks, guests are required to follow these ground rules:

• Eco-Preservation: Damaging local flora, littering surrounding trails, or polluting resort boundaries is strictly prohibited.
• Quiet Hours: Loud music or disruptive celebrations after designated night hours are restricted to ensure peace for all guests.
• Damage Liabilities: Any structural breakage or damage to resort fixtures during your stay will be billed directly to the primary guest.

Boisabi Resort provides a natural, hill-tract lodging experience. While we prioritize elite hospitality safety frameworks, the resort holds no direct liability for personal injuries occurring outside resort boundaries during independent hiking tours, or loss of unprotected personal valuables left unsecured in rooms.